MKE Week 10 – Response Ability

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Category:  Week Ten


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This week, I worked through something Mark said on the Thanksgiving webinar last Sunday.

He shared that we are no longer the person we were when we first joined MKE. We’re different now and when we’re faced with a difficult situation, now we have response ability.

I love this so much and here’s why.

This week I had an encounter with a really picky customer and after we settled the sale, she returned with questions and issues.

I felt myself curl up and cringe when I heard her concerns, which instantly turned on my old blueprint and I ended up sulking around the house with tears in my eyes worrying about it.

Then the low self-esteem self-talk kicked in.

Followed by doubt and I said to myself, “what am I doing here? I don’t deserve to be a business owner. If my skills were better, I wouldn’t be having this chat with her. Feels like I don’t know what I’m doing.”

(To give you a little background, I’ve let picky customers get to me before. And it’s stopped me from taking action for a long, long time.)

However, this time things went in a completely different direction.

I heard Mark’s words from Sunday’s webinar in my head. And remembering that we’re a different person now and I have response ability.

It hit me that the person I’ve become DOES do things differently now.

I quickly shut down all the negative self-talk. And turned off beating myself up about it.

I brought my situation to my husband who is my business partner and he was so wonderful to help and support me. He and I responded to the customer’s concerns together and we helped her get to a place where she was happy and satisfied.

Soon after the chat with the customer was over, I reflected on how well I was able to handle myself in what used to be a really uncomfortable situation.

And I could feel the goosebumps rise up on my arms as I thought these things, “I am so proud I asked my husband for help and support. I really do deserve to be a business-owner and I am happy to serve my customers, including the ones I haven’t even met yet. If something scares me and I stop now, I will miss the ones waiting for me to serve them. They’re counting on me to come through.”

Meet Sarah Krug

Sarah considers herself a creative free spirit who loves to live in the moment. She has a passion for knitting, making music, being her own boss and enjoys living on the coast of Southern NJ with her husband and 4 children.

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You can find more great content here:

  • Your story touched me deep in my heart Sarah! Even though we never met and I don’t know you other than thru these fantastic blogs of yours, I feel so happy reading about your journey to be a hero in your own life. It’s so inspiring to read!

  • Thank you, Tonia. This class continues to exceed my expectations of what growth looks like. I appreciate you and thank you for taking the time to read my blog post. 💖

  • Sarah…you are building tools to carry you thru various situations. You responded rather than reacting…this is a sure sign of growth. Self-worth is foundational…I love this blog. Thank you,

  • Yes, you’re right about that, Donna. Pressure does wonders to move us along. Thank you for taking the time to read my post 💖

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